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We believe that excellence is a continuous journey, not a destination. We strive to excel our services, processes, and facilities continually. Regular risk assessments form a key part of this responsibility, allowing us to identify areas of potential deficiency and proactively take measures to enhance our performance.
Beyond our global distribution services, we care about the people who rely on our healthcare solutions, the communities we serve, and the world we all share. Our pledge to caring is a cornerstone of our mission and reflects in our everyday actions. We believe in making a difference, starting with caring about the people at the heart of what we do. We understand our critical role in ensuring that essential medications and healthcare products reach those in need.
We prioritise the quality and authenticity of every product in our distribution network. Through stringent quality control measures, we guarantee that only
authentic and safe medications reach our customers.
We are committed to promoting global access to healthcare by efficiently distributing pharmaceuticals and medical products to various regions. Our extensive network allows us to reach even the most remote areas, ensuring everyone can access the necessary treatments.
Time is of the essence in the healthcare industry, and we recognise the importance of prompt and reliable delivery. Our dedicated team works tirelessly to assure that medications and supplies are delivered accurately and on time, meeting the urgent needs of healthcare providers and patients.
We believe in fostering long-term partnerships with healthcare providers, manufacturers, and stakeholders across the globe. By working together, we can build a more spirited, more resilient healthcare supply chain that positively impacts the lives of millions.
Our customers are at the core of every operation we undertake. We strive to exceed their expectations by providing personalised service, addressing their unique requirements, and delivering exceptional customer support.
We are devoted to operating with the utmost integrity and compliance with all regulations. Our ethical principles guide our decision-making processes and underpin our business practices. We believe in doing what’s right, ensuring transparency, and maintaining the highest ethical standards in our work.
Our vow to societal impact is woven into the fabric of our operations. We see ourselves as more than a pharmaceutical wholesaler; we catalyse positive change. Through our global distribution services, we contribute to building resilient communities and advancing global health outcomes. We strive to make a meaningful social impact through our actions, promoting healthier communities by making vital healthcare solutions accessible worldwide.
We maintain appropriate storage conditions, including temperature control, humidity control, and protection from light, to ensure the integrity and stability of the pharmaceutical products. This includes having designated storage areas and facilities that meet the required specifications.
Working with reputable suppliers and manufacturers to insure the authenticity and quality of the distributed pharmaceutical products. We maintain robust supplier relationships to maintain a consistent supply of high-quality products.
We have binding quality control measures in place to verify the authenticity, safety, and efficacy of pharmaceutical products. This includes consistent checks for product identification, batch tracking, expiration date monitoring, and proper documentation.
We have a team of trained professionals with a vast understanding of GDP requirements and pharmaceutical distribution practices. They receive ongoing training to stay updated with industry regulations and best practices.
Our system keeps precise and detailed records of all transactions, including product origin, supplier information, batch numbers, and distribution history. This maintains traceability and facilitates efficient recall procedures when necessary. We have developed a sophisticated Drug Tracking System, efficiently integrated with our SAP software for harmonious functioning. This system is also documented in our quality manual, available both digitally and in print.
The quality team conducts internal and external audits and inspections to assess compliance with GDP and to identify areas for improvement. These audits help ensure that processes are continuously monitored and optimised for quality assurance.
We strongly emphasise customer satisfaction by providing reliable, timely, and accurate deliveries. The high-tech tools used in transportation, such as data loggers and validated boxes, are examples of how we integrate quality in every process of temperature-controlled shipments. We are certain that our customers always receive the highest service standard. We have effective customer service and communication channels to address any concerns or inquiries promptly.
